--- title: Say hello to VideoScribe's new support system description: You may have noticed some big changes to the Sparkol website. As well as updating Sparkol, we've launched a new product site for VideoScribe to make finding information, signing up and getting help a image: https://blog.videoscribe.co/hubfs/Imported_Blog_Media/New-website-3.png --- [![VSD_LOGO_SMALL](https://blog.videoscribe.co/hs-fs/hubfs/VSD_LOGO_SMALL.png?width=250&height=53&name=VSD_LOGO_SMALL.png "VSD_LOGO_SMALL")](https://www.videoscribe.co/) - [Home](https://www.videoscribe.co/en/) - [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/) - [Pricing](https://www.videoscribe.co/en/pricing/) - [Blog](https://blog.videoscribe.co/) - [About](https://www.videoscribe.co/en/about/) - [Help](https://support.sparkol.com/knowledge) - [Login](https://www.videoscribe.co/en/login/) - [Try for free](https://www.videoscribe.co/en/free-trial/) - [Home](https://www.videoscribe.co/en/) - [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/) - [Pricing](https://www.videoscribe.co/en/pricing/) - [Blog](https://blog.videoscribe.co/) - [About](https://www.videoscribe.co/en/about/) - [Help](https://support.sparkol.com/knowledge) - [Login](https://www.videoscribe.co/en/login/) - [Try for free](https://www.videoscribe.co/en/free-trial/) # Say hello to VideoScribe's new support system Posted by [Gabriel Smy](https://blog.videoscribe.co/author/gabriel-smy) on October 9, 2019 ![Gabriel Smy](https://blog.videoscribe.co/hubfs/Gabrielle.png) ![New website image](https://blog.videoscribe.co/hs-fs/hubfs/Imported_Blog_Media/New-website-2.png?width=1596&height=1192&name=New-website-2.png) **You may have noticed some big changes to the Sparkol website. As well as updating Sparkol, we've launched a new product site for VideoScribe to make finding information, signing up and getting help a lot easier. There's also a whole new look for the VideoScribe name and logo.** The two websites work together to provide clearer information for new visitors and better customer support. Lots of changes! So what's where? ## [videoscribe.co](https://www.videoscribe.co) - Information [about VideoScribe](https://www.videoscribe.co), such as pricing - Start the [free trial](https://www.videoscribe.co) - [Buy VideoScribe](https://www.videoscribe.co/buy) - VideoScribe [customer support](http://www.videoscribe.co/help) Sparkol Answers has been replaced by [VideoScribe Help](https://www.videoscribe.co/help), which includes lots of [Instant Answers](https://help.videoscribe.co/support/solutions), [live training](http://www.videoscribe.co/training), the [VideoScribe Community](https://help.videoscribe.co/support/discussions), as well as support team contact details. Thank you so much to everyone who contributed to our old forum. We can't wait to read your questions, answers and ideas on the new VideoScribe Community. Sparkol Answers will be available as read only for a time before being retired. ## [sparkol.com](https://www.sparkol.com) - Manage [your account](https://my.sparkol.com) - The [Marketplace](https://my.sparkol.com/marketplace/video) – get professional help with your scribes - [Affiliate](https://www.sparkol.com/affiliates) information - Our [blog](https://www.sparkol.com/blog) The old dashboard has been replaced. [Log in to your account](https://my.sparkol.com) to find and change your account details (and help yourself to a [free book](https://www.sparkol.com/blog/have-you-received-your-free-copy-of-video-scribing-yet/)). If you want to make money by telling others about VideoScribe, your affiliate link is exactly the same. You may want to get the new banners carrying the latest VideoScribe logo though. Can't find what you need? [Ask a question in VideoScribe Community](https://help.videoscribe.co/support/discussions) Topics: [New Features & Updates](https://blog.videoscribe.co/tag/new-features-updates) [![VideoScribe](https://blog.videoscribe.co/hubfs/VSD-Triangle%20(1).png "VideoScribe")](https://www.videoscribe.co/en/free-trial) ## Start your 7 day free trial today Instant access, no upfront payments, no risk [![GET STARTED](https://no-cache.hubspot.com/cta/default/5474140/fedeff97-352f-4443-a1ed-2d842315ae4a.png)](https://cta-redirect.hubspot.com/cta/redirect/5474140/fedeff97-352f-4443-a1ed-2d842315ae4a) ### Subscribe to our blog ### POPULAR POSTS - ![8 Powerful storytelling techniques for unforgettable presentations](https://blog.videoscribe.co/hubfs/janko-ferlic-sfL_QOnmy00-unsplash-1.jpg) [8 Powerful storytelling techniques for unforgettable presentations](https://blog.videoscribe.co/8-classic-storytelling-techniques-for-engaging-presentations) - ![How to create animation magic \[3-part guide to video success\]](https://blog.videoscribe.co/hubfs/How%20to%20create%20animation%20magic%20guide%20VideoScribe.png) [How to create animation magic \[3-part guide to video success\]](https://blog.videoscribe.co/how-to-create-animation-magic-3-part-guide-to-video-success) - ![How VideoScribe Helps Clay Thompson Bring Investment Concepts to Life](https://blog.videoscribe.co/hubfs/Screenshot%202025-03-20%20at%2012.53.42.png) [How VideoScribe Helps Clay Thompson Bring Investment Concepts to Life](https://blog.videoscribe.co/how-videoscribe-helps-clay-thompson-bring-investment-concepts-to-life) - ![65% of People Prefer Visual Learning, Is Teaching Keeping Up?](https://blog.videoscribe.co/hubfs/Screenshot%202022-06-14%20at%2011.09.04.png) [65% of People Prefer Visual Learning, Is Teaching Keeping Up?](https://blog.videoscribe.co/65-of-people-prefer-visual-learning-is-teaching-keeping-up) - ![12 Brand archetypes all successful businesses are built on](https://blog.videoscribe.co/hubfs/pexels-mentatdgt-1125028%20(1).jpg) [12 Brand archetypes all successful businesses are built on](https://blog.videoscribe.co/12-brand-archetypes-all-successful-businesses-are-built-on) ### YOU MIGHT ALSO LIKE ![Blackboard animation videos? VideoScribe can do that too!](https://blog.videoscribe.co/hubfs/blackboard%20animation%20-%20videoscribe.png) [Blackboard animation videos? VideoScribe can do that too!](https://blog.videoscribe.co/blackboard-animation-videoscribe-can-do-that-too) May 28, 2026 ![Thousands of new images and a whole new creative range](https://blog.videoscribe.co/hubfs/Screenshot%202026-04-21%20at%2016.58.08%20(1).png) [Thousands of new images and a whole new creative range](https://blog.videoscribe.co/thousands-of-new-imagesa-whole-new-creative-range) April 23, 2026 ![New: install VideoScribe and switch seamlessly between web & app](https://blog.videoscribe.co/hubfs/Install%20VideoScribe%20on%20your%20computer%20(Mac%20%26%20Windows).png) [New: install VideoScribe and switch seamlessly between web & app](https://blog.videoscribe.co/new-install-videoscribe-and-switch-seamlessly-between-web-app) October 08, 2025 ### COMMENTS [![Sparkol_Brand mark_White_RGB](https://blog.videoscribe.co/hs-fs/hubfs/Sparkol_Brand%20mark_White_RGB.png?width=150&height=69&name=Sparkol_Brand%20mark_White_RGB.png "Sparkol_Brand mark_White_RGB")](https://www.sparkol.com/en/) ### Company [About us](https://www.videoscribe.co/en/about/) [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/) [Help and Support](https://help.videoscribe.co/knowledge) [Pricing](https://www.videoscribe.co/en/pricing/) [VideoScribe Legacy](https://www.videoscribe.co/videoscribe-legacy) [Security](https://www.videoscribe.co/en/security/) [VideoScribe by Sparkol](https://www.videoscribe.co/en/who-is-sparkol/) ### Partners [Affiliates](https://ui.main.com/merchant-profile-terms/18788) [Resellers](https://www.videoscribe.co/en/resellers/) ### Legals [Terms of use](http://www.sparkol.com/legal?__hstc=174690109.1bad370ff82786bc535d3bdf9bc915a2.1733304386981.1767788977555.1767789106068.1165&__hssc=174690109.3.1767789106068&__hsfp=425688717) [Privacy policy](https://www.sparkol.com/privacy?__hstc=174690109.1bad370ff82786bc535d3bdf9bc915a2.1733304386981.1767788977555.1767789106068.1165&__hssc=174690109.3.1767789106068&__hsfp=425688717) [Cookies](https://www.sparkol.com/cookies) ### Inspiration [Templates](https://www.videoscribe.co/en/templates/) [Our blog](https://blog.videoscribe.co/) [Academy](https://www.videoscribe.co/en/our-academy/) ### Get in Touch Sparkol Limited - UK T: +44 (0)117 428 6117   Sparkol Limited - USA T: 646-475-1630 ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Gabriel Smy", "url" : "https://blog.videoscribe.co/author/gabriel-smy" }, "dateModified" : "2019-10-09T11:49:37.563Z", "datePublished" : "2014-04-23T10:00:37.000Z", "headline" : "Say hello to VideoScribe's new support system", "image" : [ "https://blog.videoscribe.co/hubfs/Imported_Blog_Media/New-website-3.png" ], "mainEntityOfPage" : { "@id" : "https://blog.videoscribe.co/say-hello-to-our-new-support-system", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.videoscribe.co/hubfs/VideoScribe-Logo%20(1)-min.png" }, "name" : "Sparkol" } } ``` ```json { "@context" : "http://schema.org", "@type" : "Article", "author" : { "@type" : "Person", "name" : "Gabriel Smy" }, "dateModified" : "October 9, 2019, 11:49:37 AM", "datePublished" : "2014-04-23 10:00:37", "description" : "You may have noticed some big changes to the Sparkol website. 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