---
title: Say hello to VideoScribe's new support system
description: You may have noticed some big changes to the Sparkol website. As well as updating Sparkol, we've launched a new product site for VideoScribe to make finding information, signing up and getting help a
image: https://blog.videoscribe.co/hubfs/Imported_Blog_Media/New-website-3.png
---

[![VSD\_LOGO\_SMALL](https://blog.videoscribe.co/hs-fs/hubfs/VSD_LOGO_SMALL.png?width=250&height=53&name=VSD_LOGO_SMALL.png "VSD_LOGO_SMALL")](https://www.videoscribe.co/)

- [Home](https://www.videoscribe.co/en/)
- [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)
- [Pricing](https://www.videoscribe.co/en/pricing/)
- [Blog](https://blog.videoscribe.co/)
- [About](https://www.videoscribe.co/en/about/)
- [Help](https://support.sparkol.com/knowledge)
- [Login](https://www.videoscribe.co/en/login/)
- [Try for free](https://www.videoscribe.co/en/free-trial/)

- [Home](https://www.videoscribe.co/en/)
- [Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)
- [Pricing](https://www.videoscribe.co/en/pricing/)
- [Blog](https://blog.videoscribe.co/)
- [About](https://www.videoscribe.co/en/about/)
- [Help](https://support.sparkol.com/knowledge)
- [Login](https://www.videoscribe.co/en/login/)
- [Try for free](https://www.videoscribe.co/en/free-trial/)

1. [Home](https://www.videoscribe.co/)›
2. [Blog](https://blog.videoscribe.co)›
3. [Product News](https://blog.videoscribe.co/tag/product-news)›
4. Say hello to VideoScribe's new support system

# Say hello to VideoScribe's new support system

Posted by [Gabriel Smy](https://blog.videoscribe.co/author/gabriel-smy) on April 23, 2014

![Gabriel Smy](https://blog.videoscribe.co/hubfs/Gabrielle.png)

![New website image](https://blog.videoscribe.co/hs-fs/hubfs/Imported_Blog_Media/New-website-2.png?width=1596&height=1192&name=New-website-2.png)

**You may have noticed some big changes to the Sparkol website. As well as updating Sparkol, we've launched a new product site for VideoScribe to make finding information, signing up and getting help a lot easier. There's also a whole new look for the VideoScribe name and logo.**

The two websites work together to provide clearer information for new visitors and better customer support.

Lots of changes!

So what's where?

## [videoscribe.co](https://www.videoscribe.co)

- Information [about VideoScribe](https://www.videoscribe.co), such as pricing
- Start the [free trial](https://www.videoscribe.co)
- [Buy VideoScribe](https://www.videoscribe.co/buy)
- VideoScribe [customer support](http://www.videoscribe.co/help)

Sparkol Answers has been replaced by [VideoScribe Help](https://www.videoscribe.co/help), which includes lots of [Instant Answers](https://help.videoscribe.co/support/solutions), [live training](http://www.videoscribe.co/training), the [VideoScribe Community](https://help.videoscribe.co/support/discussions), as well as support team contact details.

Thank you so much to everyone who contributed to our old forum. We can't wait to read your questions, answers and ideas on the new VideoScribe Community. Sparkol Answers will be available as read only for a time before being retired.

## [sparkol.com](https://www.sparkol.com)

- Manage [your account](https://my.sparkol.com)
- The [Marketplace](https://my.sparkol.com/marketplace/video) – get professional help with your scribes
- [Affiliate](https://www.sparkol.com/affiliates) information
- Our [blog](https://www.sparkol.com/blog)

The old dashboard has been replaced. [Log in to your account](https://my.sparkol.com) to find and change your account details (and help yourself to a [free book](https://www.sparkol.com/blog/have-you-received-your-free-copy-of-video-scribing-yet/)).

If you want to make money by telling others about VideoScribe, your affiliate link is exactly the same. You may want to get the new banners carrying the latest VideoScribe logo though.

Can't find what you need? [Ask a question in VideoScribe Community](https://help.videoscribe.co/support/discussions)

 Topics: [Product News](https://blog.videoscribe.co/tag/product-news)

[![VideoScribe](https://blog.videoscribe.co/hubfs/VSD-Triangle%20(1).png "VideoScribe")](https://www.videoscribe.co/en/free-trial)

## Start your 7 day free trial today

Instant access, no upfront payments, no risk

[![GET STARTED](https://no-cache.hubspot.com/cta/default/5474140/fedeff97-352f-4443-a1ed-2d842315ae4a.png)](https://cta-redirect.hubspot.com/cta/redirect/5474140/fedeff97-352f-4443-a1ed-2d842315ae4a)

### Subscribe to our blog

### POPULAR POSTS

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- ![Why the First 10 Seconds of Your Video Matter (And How to Nail Them)](https://blog.videoscribe.co/hubfs/Why%20first%2010%20seconds%20video%20matter.png)
  
  [Why the First 10 Seconds of Your Video Matter (And How to Nail Them)](https://blog.videoscribe.co/first-10-seconds-video-engagement-tips)

### YOU MIGHT ALSO LIKE

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[VideoScribe's Year in Review 2024](https://blog.videoscribe.co/videoscribes-year-in-review-2024)

 October 01, 2026

![What's new: smarter audio syncing and more consistent visuals](https://blog.videoscribe.co/hubfs/Whats%20new%20-%20syncing%20audio-1.png)

[What's new: smarter audio syncing and more consistent visuals](https://blog.videoscribe.co/whats-new-smarter-audio-syncing-and-more-consistent-visuals)

 July 28, 2026

![Thousands of new images and a whole new creative range](https://blog.videoscribe.co/hubfs/Screenshot%202026-04-21%20at%2016.58.08%20(1).png)

[Thousands of new images and a whole new creative range](https://blog.videoscribe.co/thousands-of-new-imagesa-whole-new-creative-range)

 April 23, 2026

### COMMENTS

[![Sparkol\_Brand mark\_White\_RGB](https://blog.videoscribe.co/hs-fs/hubfs/Sparkol_Brand%20mark_White_RGB.png?width=150&height=69&name=Sparkol_Brand%20mark_White_RGB.png "Sparkol_Brand mark_White_RGB")](https://www.sparkol.com/en/)

### Company

[About us](https://www.videoscribe.co/en/about/)

[Using VideoScribe](https://www.videoscribe.co/en/using-videoscribe/)

[Help and Support](https://help.videoscribe.co/knowledge)

[Pricing](https://www.videoscribe.co/en/pricing/)

[VideoScribe Legacy](https://www.videoscribe.co/videoscribe-legacy)

[Security](https://www.videoscribe.co/en/security/)

[VideoScribe by Sparkol](https://www.videoscribe.co/en/who-is-sparkol/)

### Partners

[Affiliates](https://ui.main.com/merchant-profile-terms/18788)

[Resellers](https://www.videoscribe.co/en/resellers/)

### Legals

[Terms of use](http://www.sparkol.com/legal?__hstc=174690109.1bad370ff82786bc535d3bdf9bc915a2.1733304386981.1767788977555.1767789106068.1165&__hssc=174690109.3.1767789106068&__hsfp=425688717)

[Privacy policy](https://www.sparkol.com/privacy?__hstc=174690109.1bad370ff82786bc535d3bdf9bc915a2.1733304386981.1767788977555.1767789106068.1165&__hssc=174690109.3.1767789106068&__hsfp=425688717)

[Cookies](https://www.sparkol.com/cookies)

### Inspiration

[Templates](https://www.videoscribe.co/en/templates/)

[Our blog](https://blog.videoscribe.co/)

[Academy](https://www.videoscribe.co/en/our-academy/)

### Get in Touch

Sparkol Limited - UK

T: +44 (0)117 428 6117

 

Sparkol Limited - USA

T: 646-475-1630

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